Full Time Term: Team Lead Drop-in

• Post secondary experience or degree in Social Sciences, Social Work, Human Services or a Diploma from a recognized educational institution with relevant experience such as human services, social services, healthcare, or a combination of education and experience is required 
• Certification in the following or the ability to obtain: Standard First Aid/CPR Level “C”; Non-Violent Crisis Intervention; Applied Suicide Intervention Skills Training (ASIST); Workplace Hazardous Materials Information System (WHMIS); Safe Food Handlers certification 
• Successfully obtain Child Abuse Registry check and/or Government of Canada Personnel Screening or Criminal Record Check

• Capacity and willingness to become proficient in the policies, procedures, structure, mission, and mandate of Shelter Nova Scotia
• Ability to adhere to a strict policy of confidentiality, code of conduct, policies and procedures
• Proficient verbal and written communication skills
• Conduct in a calm, professional manner
• Must possess a mature, professional outlook with an ability to experience sound judgement while treating clients with dignity and respect
• Attention to details and organizational skills

• Above average interpersonal skills with energy and enthusiasm
• Ability to remain awake, alert, and vigilant at all times while on duty
• Identify and advocate for individuals housed in one of our programs, experiencing homelessness, or at risk of homelessness, and refer to community programs as appropriate
• Knowledge of services offered via Opportunities and Social Development and applicable legislation and policies (Income Assistance)
• Develop, maintain, and strengthen relationships with clients, stakeholders and community partners to achieve goals and influence outcomes
• Be knowledgeable about the impact of poverty, homelessness and affordable housing
• Accurately and professionally document notes relating to client interactions and keep other team members up to date on client issues as appropriate
• Perform First Aid and/or CPR when required
• Maintain client privacy by sharing information only on a need-to-know basis - protect the confidential information of clients
• Address and resolve conflicts or sensitive situations in a positive and open manner, per established policies and procedures
• Engage regularly and respectfully with clients and respond to queries and requests in a timely, respectful manner
• Provide services based on harm-reduction principles

• Responsible for ordering supplies
• Assign tasks to Drop-In Support Workers
• Lead the collection of data, manage data input and reporting for outcome of program
• Report any concerns with Hub Coordinator and/or Director of Practice and Development, make recommendations for system improvements as identified
• Maintain the daily operations of the facility including Drop-in, building security, proper storage of deliveries, daily cleaning, etc. as required
• Follow and maintain program requirements, expectations, and cleanliness within the facility
• During designated times, prepare and provide access to meals, shower and laundry services, hygiene products, phone and internet for all walk-in clients

• Build trusting, non-judgmental relationships with individuals who may not otherwise access formal supports to increase engagement, safety, trust, and connection to services and supports.
• Provide solutions-focused care to clients
• Work closely with community partners and other services providers/case managers to ensure continuity of care as required (i.e., medical treatment, shelter, housing, etc).
• Respond to crisis situations, emergency needs, and unpredictable situations by applying de-escalation, conflict resolution, emotional regulation, risk assessment, and problem-solving skills in accordance with established protocols, practice standards, and organizational policies to support client safety and wellbeing in dynamic and high-risk environment.
• Complete referrals
• Create and facilitate life skills programming and group activities as scheduled
• Contribute to collaborative interactions with clients and practice de-escalation techniques where appropriate and safe to do so
• Remain up to date on housing, diversion, and eviction prevention, applications and processes
• Facilitate activities required to support and enable Trusteeship Participate in housing services involving support with applications, diversion, and eviction prevention services as required
• Be an active team player
• Other duties, as required

• Data entry into HIFIS on a daily-basis to support housing-focusing case management. Information that includes, but is not limited to:

• Prepare additional HIFIS and other progress and evaluation related reports on a monthly, quarterly, and annual basis
• Complete case notes and required paperwork accurately and timely
• Record and update appropriate information in HIFIS and/or Incident Reports as required
• Complete reports as assigned
• Follow policies and procedures
• Liaise and familiarize yourself with other existing agencies that may be of assistance to some of our clients
• Other duties, as required

• Be knowledgeable of the Nova Scotia OH&S Act and regulations and abide by same 
• Comply with the employee responsibilities as outlined in the Internal Responsibility System for
• OH&S and cooperating with occupational health and safety initiatives.
• Responsible for following safe work procedures; using personal protective and safety equipment as required
• Reporting any illness or injury immediately to their manager; reporting unsafe acts and unsafe conditions

• Support volunteer and student placements by modeling professional behavior
• Support new employee orientation and training by assisting with training and knowledge transfer
• Perform other related duties as assigned
• Monitor, track and report petty cash spending monthly

• Exposure to hazardous material (e.g. body fluids), sharps (e.g. needles), chemicals and noxious agents (e.g. infectious material)
• Exposure to second-hand smoke is possible
• Hazards associated with working in physical contact with clients with possible exposure to body fluids, infections, and communicable diseases

• Working with guest group often leads to ambiguous situations that are stressful for the employees, management, and guests. Issues encountered are not easily unraveled, and solutions are at times difficult to address and achieve
• High stress environment, requiring sensitivity and confidentiality, and significant degree of visual and mental acuity
• Challenging, fast pace and constantly changing environment, with multiple interruptions and competing demands

• Post secondary experience or degree in Social Sciences, Social Work, Human Services or a Diploma from a recognized educational institution with relevant experience such as human services, social services, healthcare, or a combination of education and experience is required
• Certification in the following or the ability to obtain: Standard First Aid/CPR Level “C”; Non-Violent Crisis Intervention; Applied Suicide Intervention Skills Training (ASIST); Workplace Hazardous Materials Information System (WHMIS); Safe Food Handlers certification
• Successfully obtain Child Abuse Registry check and/or Government of Canada Personnel Screening or Criminal Record Check
• Proficiency in Microsoft Applications, including Word, Excel, Outlook
• Experience with interviewing and intervention techniques is considered an asset
• Knowledge of mental health and addictions is an asset